Very fast service. Appreciation and Many thanks!!!!
Wonderful Service! First time used, and you can count on my further usage of qualitative service. Always been informed on latest updates status. Thanks!
Thanks for your help getting my goodies out :D
Thanks, for the good communication and handling of my shipment.
Really fast - the last time I made a special request it took about 3 days, managed it in as many hours. Cheers, I really appreciate it.
Very pleasing service. My sincerely thanks !
Complete my request super fast, thanks!
Quick reply to special request, very pleased. Thank you!
Thank you for the quick response!
Consolidated with care. Thank you
Very fast! Good work, thank You very much!
Immediate response. Thank you!
Had a 19 package in total and requested a consolidation in a 36x18x18 box. The heaviest packages "2 packages" were left out and i've got an email saying the size wasn't enough. I received the consolidated box and it was HALF EMPTY.
Also been having troubles with my account and been sending endless emails. The replies took forever to arrive in my inbox and NONE of my pointed questions were answered. I had to send almost 11 email to get an answer for THREE questions.
Oh yes! and the replies were repetitive, pointless and totally wasted my time. He didn't even try to solve the issue. All of his replies were leading into a dead end.
Wasted almost 400 dollars on a consolidation to include all of my packages and now I have to waste another 300 dollar to get my two packages to me.
When queried default bank fees incl in shipping costs (as I had read FAQ and understood wireless transfers did not attract fee, thus processed a deposit via this method) - response was they are two different things and the fees are required due ShipitTo processing freight requests online. I double queried (as this made no sense to me) but got another ambiguous response. Support correspondence was timely, tone was 'to the point' but not rude. Main issue was I left not feeling confident that information provided was accurate - felt it was a little based on (inaccurate) interpretation vs factual.
I later realised that wireless transfers get the 4.3% 'bank fee' credited on top of deposit amount, which makes up for the 'default' fees charged per sent package. If you dont know the answer, please do not make it up or just try to blow me off with mumbo jumbo!
seems like a good bloke got straight onto my request and contacted me promptly thanks
Great service, helped me find out about my order problem by taking extra photos.